NetSupport 24-7

Limit operational costs with instant "On Demand PC Remote Control" by shortening call times, removing the need for on-site visits, solving incidents as they happen, improving both customer satisfaction, the perception of your business and by extending your geographical reach.

NetSupport 24-7 includes live chat, push pages, operator scripts, exit surveys to capture user feedback, the market leading "On Demand" Remote Control, instant Hardware and Software Inventory reporting and a range of supporting tools..

NetSupport 24-7 now allows an operator to show his screen, or a selected application to a customer for real-time training, full VOIP audio and support for MAC OS systems.

Over 6 million systems worldwide are supported utilizing our Remote Control technology.

Would you like to provide instant remote support - anywhere in the world relying simply on an Internet connection?

No previous connection to a PC is needed and no software is required to be pre-installed.

The customer requiring support simply clicks on a link and this immediately instigates a chat session with an operator via our central secure gateway.

Full two way chat is supported and in addition an operator can push web pages and pre-defined scripted chats to the end user. If more detailed assistance is needed the operator can send a dynamic NetSupport 24-7 Client to the customers PC in a single action. In seconds the operator can see both the users screen and detailed system information such as inventory, active services, processes running as well as the ability to transfer files and much more.

Once the problem is resolved, on disconnect the NetSupport 24-7 client is completely removed and the users PC returns unchanged to its original condition. A full history of the call is then available for both the operator and the customer.

The result is faster, more efficient problem resolution, increased customer satisfaction and reduction in your overall support costs. As an additional benefit you pay based on use, so no matter how big your customer base is, you don't have any upfront costs. That has to be Refreshing !

And now NetSupport 24-7 features "show" mode, allowing an Operator to transmit his screen or just a selected application in real-time to a customers PC providing a perfect pre-sales or remote training solution.

Rapid Problem Resolution

• Web based for instant on-demand support.
• Works seamlessly through any Firewall.
• File Transfer for delivering updates and patches to the end user.
• Real time Control of system processes, services, and applications in memory.
• Enhanced communications with Chat, Message and Whiteboard.
• Complete dynamic Hardware and Software Inventory of the End User PC.
• Technology installed on over 5,000,000 desktop systems.